Support FAQ

Known issues / workarounds:

  • Playback speed lag. Some lag may be experienced when videos are played at high speed and speed is changed back to normal. This is due to drive performance and amount of data being processed. If you notice this lag please play videos at slower high speeds or wait a few seconds for the speed to drop back to normal when the speed is changed back to normal.

Release History

  • 1.04 Dec 17, 2025

    Many small improvements. For Teslas that support it, it is now possible to scrub videos by a map as well as the traditional time scrubber. The app can display car controls and a live map on the screen. Exported videos can also have both the live map and controls added to the video.

  • 1.03 Oct 17, 2025

    Updates AI database, it can now search by vehicle brand (vehicles commonly available in EU and USA) and has improved color detection.

  • 1.02 Oct 8, 2025

    Fixes a rare AI search crash and adds the ability to search by vehicle description.

  • 1.01 Sep 9, 2025

    Fixes camera layouts, adds zooming, adds the ability to cover rear license plate on video exports, and allows AI search of videos by vehicle license plates.

  • 1.00 Sep 5, 2025

    Initial release of AmSo Dashcam Viewer for TeslaCam 1.0 for the macOS, phoneOS, and padOS.

Support Contact

To contact support, please email support@amsterdamsoft.com and please also include the following information with your message:

  • Operating System & Version information ( > About This Mac...)
  • App version (lower center of app's window)
  • Purchase source (Mac App Store, direct)